I can not log in WeChat and WhatsApp on my iPhone 7

Question

Level 1

8 points

I can not log in WeChat and WhatsApp on my iPhone 7

When I do so, an error messages shows up: "Connection error. Check your network settings."

I reset the network settings, still the same problem occurs. All my other devices work fine with the same network. Ive also turned of the wifi and tried to log in with cellular data. no luck...

Yesterday, I played around with the screen time settings. Today when I turned on the phone, my Home Screen was messy, apps were extracted from the folders and with these 2 apps I could not connect to the network. Messages, LINE and all other Apps work fine. I now turned off screen time.

Posted on Jun 16, 2021 9:35 AM

Reply

Answer 1

mario49

Community Specialist

Jun 17, 2021 10:01 AM in response to XIAMENTENNIS

Hey XIAMENTENNIS,

It looks like you're having issues signing into a few apps on your iPhone. We can understand wanting to look into that further. We want to help.

We'd recommend resetting your iPhone's network settings. This article explains how: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

"Still can’t connect?

Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

"

Thanks!

Reply

Answer 2

XIAMENTENNIS Author

Level 1

8 points

Jun 17, 2021 7:30 PM in response to mario49

thank you mario49! I have tried that already but it does not solve the problem. I also noticed that Facebook and FB Messenger do not work. It must be related to the screen time settings, however, I have already turned of screen time in settings.

Reply

Answer 3

Chris_C1

Community Specialist

Jun 18, 2021 10:20 AM in response to XIAMENTENNIS

Hey XIAMENTENNIS,

It sounds like you've tried some great troubleshooting steps already.

We'd recommend contacting Apple Support for further assistance here: Get Support

Thanks!

Reply

I can not log in WeChat and WhatsApp on my iPhone 7

Similar questions