i recently purchased HP inktank 316 usb printer.. but it is not getting installed on my mac mini which is bigsur 11.4.. hp support representative told me that the have driver available only till 11.2 version.. i need to degrade my system or wait for the upgrade by HP.. any solutions?????
Mac mini, macOS 11.4
It is interesting that HP's own app does not detect an HP printer...
Also, the difference between macOS 11.2 and 11.4 should not explain why it is not working.
The HP support page only suggests HP Easy Start (https://support.hp.com/us-en/drivers/selfservice/hp-ink-tank-310-series/16180943/model/23086544) for this printer model (and 11.2). There have been some reports about difficulties with that app for other models.
According to the specifications (https://support.hp.com/us-en/document/c06133051), the printer in question uses HP PCL3 GUI (this is not standard PCL). If absolutely nothing else works, you could perhaps try drivers for other HP printers using the same printing language. That would be experimental, though. As with any experiment, things may go wrong. It may not work at all. Software/hardware problems cannot be ruled out. Data may be lost. So, do not try anything unless you know what you are doing. In any case, make sure that you have at least three backup copies of important files (photos, et cetera). The article https://www.ibm.com/support/pages/information-printers-hp has some information about older printers using an HP PCL3 GUI data stream. The (Dec 11, 2020) HP Printer Drivers v5.1 for macOS from Apple (https://support.apple.com/kb/DL1888?viewlocale=en_US&locale=en_US) may be of interest as well.
It is interesting that HP's own app does not detect an HP printer...
Also, the difference between macOS 11.2 and 11.4 should not explain why it is not working.
The HP support page only suggests HP Easy Start (https://support.hp.com/us-en/drivers/selfservice/hp-ink-tank-310-series/16180943/model/23086544) for this printer model (and 11.2). There have been some reports about difficulties with that app for other models.
According to the specifications (https://support.hp.com/us-en/document/c06133051), the printer in question uses HP PCL3 GUI (this is not standard PCL). If absolutely nothing else works, you could perhaps try drivers for other HP printers using the same printing language. That would be experimental, though. As with any experiment, things may go wrong. It may not work at all. Software/hardware problems cannot be ruled out. Data may be lost. So, do not try anything unless you know what you are doing. In any case, make sure that you have at least three backup copies of important files (photos, et cetera). The article https://www.ibm.com/support/pages/information-printers-hp has some information about older printers using an HP PCL3 GUI data stream. The (Dec 11, 2020) HP Printer Drivers v5.1 for macOS from Apple (https://support.apple.com/kb/DL1888?viewlocale=en_US&locale=en_US) may be of interest as well.
Hi,
Have you tried resetting the printing system and (re-)adding the printer? Check whether the operating system suggests a suitable driver.
Reset the Mac printing system to solve a problem - Apple Support
Yes.. tried that... No drivers available... Only way to connect to this printer is thru HP smart app from app store.. and it does not detect this printer..
HP support ppl has asked me to downgrade my system from 11.4 to 11.2... that's the only solution they have for now... And has asked me to contact apple support to do something about it.. HP driver upgrade may take time...
Any suggestions
hp inktank 316 printer
