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Stolen phone

What's the process of getting new iPhone 11 and retrieving Info from my stolen phone

iPhone 11 Pro, iOS 14

Posted on Jun 18, 2021 5:10 AM

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Posted on Jun 18, 2021 6:14 AM

If you purchased "AppleCare+ Theft and Loss," you can file a claim for a replacement and pay the deductible. If you did not pay for the coverage, you just go buy a new phone. Did you purchase the coverage?


If you backed up your iPhone, you set up your new phone from the backup of the stolen phone. If you didn't backup your phone, you can get any data you synced with the cloud, but that's about it.


Here is a link you can use to file a claim for a lost or stolen phone, but again, this is ONLY possible if you paid for the coverage --> File an iPhone Theft and Loss Claim - Official Apple Support

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Question marked as Best reply

Jun 18, 2021 6:14 AM in response to Tammyeben5

If you purchased "AppleCare+ Theft and Loss," you can file a claim for a replacement and pay the deductible. If you did not pay for the coverage, you just go buy a new phone. Did you purchase the coverage?


If you backed up your iPhone, you set up your new phone from the backup of the stolen phone. If you didn't backup your phone, you can get any data you synced with the cloud, but that's about it.


Here is a link you can use to file a claim for a lost or stolen phone, but again, this is ONLY possible if you paid for the coverage --> File an iPhone Theft and Loss Claim - Official Apple Support

Stolen phone

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