MacBook Pro 2016 keyboard not working? Is there a reasonable cost to replace?

Hi.  I have a 2016 13" Macbook Pro (A1706). The keyboard has stopped working. Is it possible to replace the keyboard for a reasonable price and not replace the whole system board?


Details:

I spilled a bit of water on the machine. I kept it off for a day. It powers on and everything works including the touchpad, but the keyboard. (Actually, the keyboard worked sporadically at first then completely stopped working.) I can use an external keyboard. I have reset the SMC and the NVRAM. I have run apple diagnostics and it found no issues.


The computer is old, but I don't want to replace it until the next generation of apple silicon MacBook Pros comes out. But I'd really like to use the built-in keyboard.


Is there a low-cost way to replace the keyboard to get me another six months from the machine?  Does anyone know where this fits into Apple's fixed price list for repairs? Do I need to go to a nonapple shop?


Thanks for your help


Saul

MacBook Pro 13″, macOS 10.13

Posted on Jun 18, 2021 8:00 AM

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4 replies

Jun 18, 2021 9:04 AM in response to siisaul

Details:
I spilled a bit of water on the machine.

If you spilled water on the computer, more than the keyboard could be compromised, and the extended service program will not apply. This is not something you fix at home.


Due to the modular nature of the late Retina MBPs, I believe the entire deck has to be replaced to service the keyboard: that includes keyboard, deck, battery and trackpad. That cost varies from US$500 to US$600 based on posts I have seen here. You could do all that only to find that other components like the logic board were affected and soon you have spent close to the cost of a new computer.


Have Apple evaluate, and as soon as possible. As a general rule, liquid damage grows worse with time, not better, if ignored.

Jun 18, 2021 10:11 AM in response to siisaul

siisaul wrote:

Thanks. I already had the keyboard replaced under that program. And I called Apple service and the rep was singularly unhelpful. He could not tell me anything about what the service options might be and even the range of prices.

I guess I want to know what is the best case scenario? If the damage is contained on the keyboard, what is the lowest price Apple will charge to fix it? My sense is that their minimum price is more than I want to spend. If there is no good answer, why take it to apple at all?

Then there's the question of whether a third party service provider could help for, say, under $150.

Thanks


Prices are not readily available for public display— above a prediction was already given.


Keyboard issue are resolved by replacing the entirety of the upper case— you are not going to find anyone who can do that for your $150. Any computer repair shop familiar with Mac can do the job for you and typically for a check in deposit will run a diagnostic— and you go from there with their estimate or not.


You can see the limits of Official Apple Documentation—

Learn how to get your Mac fixed and how much it will cost.   

 https://support.apple.com/mac/repair/service


 Get your Mac ready for service - Apple Support   https://support.apple.com/en-us/HT209095




Liquid and electronics do not mix well.

Jun 18, 2021 8:45 AM in response to siisaul

siisaul wrote:

Hi.  I have a 2016 13" Macbook Pro (A1706). The keyboard has stopped working. Is it possible to replace the keyboard for a reasonable price and not replace the whole system board?

Details:
I spilled a bit of water on the machine. I kept it off for a day. It powers on and everything works including the touchpad, but the keyboard. (Actually, the keyboard worked sporadically at first then completely stopped working.) I can use an external keyboard. I have reset the SMC and the NVRAM. I have run apple diagnostics and it found no issues.

The computer is old, but I don't want to replace it until the next generation of apple silicon MacBook Pros comes out. But I'd really like to use the built-in keyboard.

Is there a low-cost way to replace the keyboard to get me another six months from the machine?  Does anyone know where this fits into Apple's fixed price list for repairs? Do I need to go to a nonapple shop?

Thanks for your help

Saul



See if you qualify—https://support.apple.com/keyboard-service-program-for-mac-notebooks




Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Jun 18, 2021 9:53 AM in response to leroydouglas

Thanks. I already had the keyboard replaced under that program. And I called Apple service and the rep was singularly unhelpful. He could not tell me anything about what the service options might be and even the range of prices.


I guess I want to know what is the best case scenario? If the damage is contained on the keyboard, what is the lowest price Apple will charge to fix it? My sense is that their minimum price is more than I want to spend. If there is no good answer, why take it to apple at all?


Then there's the question of whether a third party service provider could help for, say, under $150.


Thanks

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MacBook Pro 2016 keyboard not working? Is there a reasonable cost to replace?

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