Unable to set up new email account in mail

Question

Unable to set up new email account in mail

Hi,

I am unable to set up a new IMAP account in Apple mail.

Once all details are input (as per the 2 images here), an error message says "Unable to verify account name or password". The username and password are correct. I can access this email account through the website, so it is there and the username and password are therefore working.

Then all of those settings I have edited revert back to "Automatically manage connection settings". It's as as if it is not finding the new server...?

I have removed the email account, and removed the server from the SMTP list. I have restarted my Mac. I have tried 2 different wifi connections. No luck!

If anyone has any way of resolving this issue, please let me know!

MacBook Air 13″, macOS 11.4

Posted on Jun 18, 2021 9:35 PM

Reply

Answer 1

kamote0628

Community Specialist

Jun 19, 2021 4:37 PM in response to Community User

Hi amzzz007,

We appreciate you reaching out to us. Rest assured that we'll do our best to assist you or get you pointed in the right direction. We understand that you are experiencing issues setting up an email account on Mail.

Are you using the same steps in the article below to set up the email account?

Add an email account to Mail on your Mac

Also, we recommend that you check if the issue persists while on safe mode. Below is an article to help guide you through the process.

How to use safe mode on your Mac

Have you had the chance to check if the issue persists on a different user account? The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac

Please keep us posted.

Take care!

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Answer 2

Jun 19, 2021 8:14 PM in response to kamote0628

Hi kamote0628,

I appreciate your advice, however the safe mode didn't work either. 3 of my colleagues have set up their emails with the same settings without any issues, the steps I am taking are exactly the same as them, the only difference being my email address and password. So it has something to do with my settings. It fails to work on my iPhone as well. I am yet to try setting up on a different user account.

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Answer 3

Jun 19, 2021 8:30 PM in response to kamote0628

Hi kamote0628,

It doesn't work when logged in with a different user account. It also fails to set up in another mail app called Spark. I will have to figure out something else because it is not obviously a Mac issue, more likely the computer isn't pointing to the new server and somewhere it is reverting to the old server. All the old details were very similar.

Thanks for your suggestions anyway

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Unable to set up new email account in mail

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