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Can’t access media and purchases

How can I access media and purchases I get through but my history purchasers comfy load and it ask for my password a lot of times

iPhone 8 Plus, iOS 14

Posted on Jun 19, 2021 12:57 AM

Question marked as Top-ranking reply

Posted on Jun 19, 2021 8:17 AM

Your purchases history isn't loading?


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

1 reply
Question marked as Top-ranking reply

Jun 19, 2021 8:17 AM in response to Community User

Your purchases history isn't loading?


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

Can’t access media and purchases

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