Fee Year Subscription

On what device is this happening?

Users should redeem the offer on their new eligible Apple device.

Read here how to redeem: Apple TV+ - One Year Offer - Apple

Read here about the conditions: Apple TV+ one year offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support

When trying to activate, how far did you get? Did you get a message stating that something was not right yet? What did it say?

Did you have the Apple ID account already for some time? Used for the App Store on a different device?

Did you have a valid payment method for your Apple ID account already?

Please try again on a different network/on cellular, just to see if that goes better for redeeming.

Or else:

“If you tried these steps and you still can't redeem the offer, contact Apple Support.”