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User profile for user: HBMagpie
HBMagpie Author
User level: Level 1
11 points

Alexa says Apple Music is not supported in this device, yet it was working fine prior?

I have a number of Echo Dot 4th generation devices. They all play Apple Music via the skill I have set up, and then suddenly one will not giving me the message “Apple music is not supported on this device”. I have reset, Re enabled, relocated, updated, swapped location of the device but without any lick. Yet my other echo 4 devices on the same network, on the same Amazon and Apple account work without any issue. Hopefully you have a solution….

Posted on Jun 19, 2021 7:26 PM

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User profile for user: HBMagpie
HBMagpie Author
User level: Level 1
11 points

Posted on Jun 19, 2021 7:45 PM

I just may / perhaps, have found the answer….I think the echo unit had connected to a stronger wifi signal broadcast from my Mac, rather than our homes general wifi that it was originally set up with. I reset the unit, and connected to the original wifi network, and it is working! Well at least currently. Fingers crossed!

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User profile for user: HBMagpie
HBMagpie Author
User level: Level 1
11 points

Jun 19, 2021 7:45 PM in response to HBMagpie

I just may / perhaps, have found the answer….I think the echo unit had connected to a stronger wifi signal broadcast from my Mac, rather than our homes general wifi that it was originally set up with. I reset the unit, and connected to the original wifi network, and it is working! Well at least currently. Fingers crossed!

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Alexa says Apple Music is not supported in this device, yet it was working fine prior?

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