Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HomePod Mini wifi incompatible set up problem

So my HomePod mini doesn’t want to connect to my wifi to set up AT ALL! I’ve tried turning off “Auto-join” and “Auto-Login” in wifi settings. I’ve tried using a 2.4ghz and 5 ghz connection. Ive tried switch my internet from WPA2-PSK to WPA-PSK/WPA2-PSK and then back to WPA2-PSK. I’ve tried disconnecting my HomePod mini to Network reset my phone, fully reset my phone, and still see the “Wifi incompatible” message. I made sure the Home app and Music app is fully loaded on my IPhone XS. Keychain in settings is enabled. So is Siri and “Hey Siri”. I checked my router settings and my 2.4ghz connection supports 802.11n wifi connection. So does my 5ghz connection. I rebooted my router 6 times to no success. I discounted other smart home appliances and still shows: “Wifi incompatible”. I even returned a HomePod mini that showed the same error message over and over and got a new one and the new HomePod mini displays the same error message. Apple store can’t help me because I bought both HomePod minis from a different retailer. I don’t know what else is to do to get my HomePod mini setup. Can anyone PLEASE HELP!!!

Posted on Jun 19, 2021 10:54 PM

Reply
Question marked as Best reply

Posted on Jun 20, 2021 3:38 AM

Your Wi-Fi router needs to be set up with WPA/WPA2 wireless security and with any client isolation feature turned off. Other names for client isolation are access point or wireless isolation or security. HomePod won't work if there is a challenge response web page required to connect to the network.


tt2

Similar questions

3 replies

HomePod Mini wifi incompatible set up problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.