New iPhone 12

Hello

I just received an iPhone 12 and I was told it’s brand new. My previous iPhone has clear protective plastic on front and back of the phone. This one came with a thick white plastic on front screen but nothing in the back.

can someone tell me if this is a new factory packaging?

iPhone 12, iOS 14

Posted on Jun 20, 2021 9:37 PM

Similar questions

IPhone 13 Replacement recently I received an IPhone 13 from amazon and it has scratches around camera lens so how can I replace it?
610 1
Does Apple sell opened iPads as new? I received my new 12.9" 2021 iPad Pro today and upon opening the box I discovered that the screen already had finger prints on it and it looked like someone had wiped it with a damp cloth or alcohol wipe because I could see the marks leftover from moisture that had dried and some small scratches. The iPad had definitely been handled before. I ordered a brand new iPad so I was shocked to see this and I will be returning it. This is my first time buying an iPad and any other new tablets or phones I've bought in the past came with a plastic film covering the screen and back to protect it so I was stunned that such a premium item didn't even have that and was apparently a used item sold as a new one! Does Apple resell returned/open box iPads as "new" ones? Has anyone else had an experience like this?
662 4
Manufacturing Defect i Got i want new phone Sir i recently purchased a IPHONE X 64gb grey this phone scratches in side the screen then i complained please give me new phone that is not my fault apple did not give me the new product please help give me new phone
231 2

2 replies

Jun 20, 2021 10:20 PM in response to desireyvr

Hi ,this is the new packaging and nothing to worry about.

desireyvr Author

Level 1

10 points

Jun 21, 2021 7:37 AM in response to scottie-from-idle

Thank you! Appreciate the reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New iPhone 12

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up