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My iPhone XR is stuck on the screen.

my phone is stuck on this and I cannot turn it off. I cannot clear it either. I’ve tried the volume up volume down. That does not work. And when I try to turn my phone off it just goes back to the screen and then to my lock screen. I have an iPhone XR.

iPhone XR, iOS 14

Posted on Jun 21, 2021 1:21 PM

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Question marked as Best reply

Posted on Jun 21, 2021 2:40 PM

tahoe6simon wrote:

my phone is stuck on this and I cannot turn it off. I cannot clear it either. I’ve tried the volume up volume down. That does not work. And when I try to turn my phone off it just goes back to the screen and then to my lock screen. I have an iPhone XR.
https://discussions.apple.com/content/attachment/b00a8d9e-0a18-410c-b8f4-ca88beb09a18

Follow the steps in the link under related article.

1 reply
Question marked as Best reply

Jun 21, 2021 2:40 PM in response to tahoe6simon

tahoe6simon wrote:

my phone is stuck on this and I cannot turn it off. I cannot clear it either. I’ve tried the volume up volume down. That does not work. And when I try to turn my phone off it just goes back to the screen and then to my lock screen. I have an iPhone XR.
https://discussions.apple.com/content/attachment/b00a8d9e-0a18-410c-b8f4-ca88beb09a18

Follow the steps in the link under related article.

My iPhone XR is stuck on the screen.

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