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Apple music not won't to fully download songs

i have recently updated my phone to IOS 14.6 and i have had some trouble with downloading songs, like i would download the songs and when offline they would work for about a day then it would continuously stop at the 15 second mark.

iPhone 11, iOS 14

Posted on Jun 21, 2021 6:00 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 22, 2021 1:37 PM

Hi joelsmith24,


Thank you for participating in the Apple Support Communities. Here are a few steps to try first:


Restart your iPhone.

Test if the same thing happens when streaming a song.

Test using a strong Wi-Fi connection and then with a cellular connection.

Disable and then re-enable Sync Library.

Sign out and back in with your Apple ID which will remove offline content.

Remove affected content and download again.

Test high quality and Lossless (Settings > Music > Audio Quality).

Test with Dolby Atmos disabled (if in use).

Test if this occurs with the built-in speakers, with wired headphones and/or wireless (AirPods or Beats).


If the issue persist, Contact - Official Apple Support



Have a great day.

1 reply
Question marked as Top-ranking reply

Jun 22, 2021 1:37 PM in response to joelsmith24

Hi joelsmith24,


Thank you for participating in the Apple Support Communities. Here are a few steps to try first:


Restart your iPhone.

Test if the same thing happens when streaming a song.

Test using a strong Wi-Fi connection and then with a cellular connection.

Disable and then re-enable Sync Library.

Sign out and back in with your Apple ID which will remove offline content.

Remove affected content and download again.

Test high quality and Lossless (Settings > Music > Audio Quality).

Test with Dolby Atmos disabled (if in use).

Test if this occurs with the built-in speakers, with wired headphones and/or wireless (AirPods or Beats).


If the issue persist, Contact - Official Apple Support



Have a great day.

Apple music not won't to fully download songs

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