Spinning circle when I click a document to open it on my iPhone

When I click a document to open it, the only thing that happens is a spinning circle


[Re-Titled by Moderator]

Posted on Jun 22, 2021 9:51 PM

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Question marked as Top-ranking reply

Posted on Jun 23, 2021 3:56 PM

Hi Shawnblast81,


Thanks for using Apple Support Communities. It sounds like you’re having trouble opening documents. We’re happy to help. 


It looks like your files are being saved in iCloud and are attempting to download when you tap on them. We suggest connecting to Wi-Fi to see if the issue persists. 


We also see that you have Low Power Mode enabled, which makes it so that some tasks won’t complete until you charge your iPhone.


Use Low Power Mode to save battery life on your iPhone - Apple Support


We suggest connecting to Wi-Fi and charging your iPhone to see if the issue persists.


We hope that helps.


Take care.

1 reply
Question marked as Top-ranking reply

Jun 23, 2021 3:56 PM in response to Shawnblast81

Hi Shawnblast81,


Thanks for using Apple Support Communities. It sounds like you’re having trouble opening documents. We’re happy to help. 


It looks like your files are being saved in iCloud and are attempting to download when you tap on them. We suggest connecting to Wi-Fi to see if the issue persists. 


We also see that you have Low Power Mode enabled, which makes it so that some tasks won’t complete until you charge your iPhone.


Use Low Power Mode to save battery life on your iPhone - Apple Support


We suggest connecting to Wi-Fi and charging your iPhone to see if the issue persists.


We hope that helps.


Take care.

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Spinning circle when I click a document to open it on my iPhone

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