Invalid Email when updating existing email password

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Level 1

13 points

Invalid Email when updating existing email password

I've seen lots of similar questions about this topic but nothing that addresses this specific issue.

I have a long standing email account in my iPhone which has been working fine up to now. I finally changed the password after putting it off for too long and am now hitting a brick wall (not literally... yet).

I am able to go to the Email Account settings and pull up my details. I show a Password in the Incoming Server section and make my update there. When saving, I get an error message saying - Invalid Email Address: Please enter a valid email address for this account.

Again this is an already established account, the email address is valid. It's also NOT my primary Apple Email address. In fact, I changed that one yesterday and had no issues. Any suggestions?

iPhone SE

Posted on Jun 23, 2021 11:01 AM

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Answer 1

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Sproink Author

Level 1

13 points

Jun 24, 2021 10:55 AM in response to razmee209

My email provider's documentation explains the happy path which did not work, thus prompting this thread. I didn't have it in me to send them a request for assistance, wait a week and get a reply saying I should contact my phone provider (insert string of vulgarities here). Plus I don't want to use their recommended IOS app. For now I prefer to use the native Mail app.

I found a tip that is apparently somewhat common and it ended up working for me. Hopefully it helps someone else in the future. I "simply" deleted the entire account on my phone and re-added it with the new password. That was it. Definitely a convoluted way to update a password and I still blame the IOS for not at least coming up with a better error message.

Up to you if you want to eat that crow.

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Answer 2

razmee209

Level 10

193,992 points

Jun 23, 2021 2:01 PM in response to Sproink

Sproink wrote:

I've seen lots of similar questions about this topic but nothing that addresses this specific issue.

I have a long standing email account in my iPhone which has been working fine up to now. I finally changed the password after putting it off for too long and am now hitting a brick wall (not literally... yet).

I am able to go to the Email Account settings and pull up my details. I show a Password in the Incoming Server section and make my update there. When saving, I get an error message saying - Invalid Email Address: Please enter a valid email address for this account.

Again this is an already established account, the email address is valid. It's also NOT my primary Apple Email address. In fact, I changed that one yesterday and had no issues. Any suggestions?

Start by contacting your mail provider or looking at their support site.

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Answer 3

Sproink Author

Level 1

13 points

Jun 23, 2021 5:06 PM in response to razmee209

I don't see how this would help. I successfully changed my email password on the provider site and can access it fine with a PC email app. And again, it's not a new email account. This is an iPhone problem. That's why I came to an Apple support site.

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Answer 4

razmee209

Level 10

193,992 points

Jun 24, 2021 8:49 AM in response to Sproink

Sproink wrote:

I don't see how this would help. I successfully changed my email password on the provider site and can access it fine with a PC email app. And again, it's not a new email account. This is an iPhone problem. That's why I came to an Apple support site.

Is that what your email provider said when you contacted? I'll gladly eat crow if I'm wrong.

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Invalid Email when updating existing email password

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