Music corrupt

Hello Gary Hawkey, 

It sounds to us like when you’re launching the Music app in your user that it’s not recognizing your Apple Music subscription and while you’re able to purchase music, you’re not able to navigate the Apple Music catalog or your library. Do we have that right? 

You’ve taken some great isolation steps. When you were booted to safe mode, were the issues still there? If you start a new library in your user, by quitting the Music app and then relaunching holding the Option key, do the issues persist? 

Thanks. 

Gary Hawkey, 

You've already started a new library if you followed those steps. What will happen is your old library will still exist, but a new library has been created. To get back to your old library, should any data be needed from there, you'll just quit and launch with the Option key again. If you wish to delete the library entirely you'll want to remove the iTunes Media and '.itl' files from their location. By default, your music is stored in: Home/Music/

Let us know if this leaves any questions.