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Level 1

9 points

Trying to remove devices from MDM, but when I reboot screen is stuck on "Awaiting final configuration from [company name]"

I have removed our devices from SimpleMDM (this is the MDM provider we use), and removed them from Apple Business Manager, but when I try to reboot the device I am stuck on "Awaiting final configuration from [company name]"

Nothing seems to get me unstuck. Any ideas?

Posted on Jun 23, 2021 5:08 PM

Best reply

celliott147

Level 6

11,967 points

Posted on Jun 24, 2021 8:46 AM

You need to put it into DFU mode.

If you can't update or restore your iPhone, iPad, or iPod touch

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4 replies

Best reply

celliott147

Level 6

11,967 points

Jun 24, 2021 8:46 AM in response to sharky32

You need to put it into DFU mode.

If you can't update or restore your iPhone, iPad, or iPod touch

celliott147

Level 6

11,967 points

Jun 24, 2021 7:09 AM in response to sharky32

You need to make sure it is fully wiped. Put the device into DFU mode and then set it up as a new device.

sharky32 Author

Level 1

9 points

Jun 24, 2021 8:11 AM in response to celliott147

How do I wipe it? I can't get into settings.

sharky32 Author

Level 1

9 points

Jun 24, 2021 2:44 PM in response to celliott147

Thanks, this did the trick. Appreciate the help!

Trying to remove devices from MDM, but when I reboot screen is stuck on "Awaiting final configuration from [company name]"