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User profile for user: LeoAdelaide1955
LeoAdelaide1955 Author
User level: Level 1
8 points

Epson TX550W multifunction printer and scanner

I have had this problem since moving from Asus laptop using Windows to iMac Big Sur and it is frustrating that I can't use the scanner function anymore on my computer. The printer functions works fine. It is connected using WiFi. I have recently installed an SSD external drive and if possible would like to solve this annoying issue. I have reinstalled the Epson software and drivers on SSD drive with no solution in sight.


The error message I am getting is "Failed to open connection to the device (-21345).


I would appreciate some assistance to get this issue resolved.


Thank you in advance.


Jo

iMac 21.5″, macOS 11.4

Posted on Jun 23, 2021 8:18 PM

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User profile for user: Old Toad
Old Toad
User level: Level 10
210,521 points

Posted on Jun 24, 2021 3:08 PM

I have two suggestions for you:


1 - go to the System/Printers & Scanners preference pane, Control (right) - click on your printer and select Reset Printing System from the contextual menu. Then add the printer back and see if it can be scanned with its own software or Preview or Image Capture.


2 - download and run the free, demo version of VueScan. It supports most every scanner out there. I find it more powerful than the software that came with my scanners. A one time purchase qualifies you for updates for life.


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User profile for user: Old Toad
Old Toad
User level: Level 10
210,521 points

Jun 24, 2021 3:08 PM in response to LeoAdelaide1955

I have two suggestions for you:


1 - go to the System/Printers & Scanners preference pane, Control (right) - click on your printer and select Reset Printing System from the contextual menu. Then add the printer back and see if it can be scanned with its own software or Preview or Image Capture.


2 - download and run the free, demo version of VueScan. It supports most every scanner out there. I find it more powerful than the software that came with my scanners. A one time purchase qualifies you for updates for life.


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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
143,856 points

Jun 23, 2021 10:32 PM in response to LeoAdelaide1955

Please use the pre-installed app ImageCapture on your Mac to Scan. If you haven't used it please click Scan images in Image Capture on Mac. You will either find IC on your Dock or in the Applications - Utilities - Image Capture or you can launch it from Spotlight (the magnifying glass icon in the upper right of the display) and type in Image Capture.

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Epson TX550W multifunction printer and scanner

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