My messenger app crashed and froze I can’t even text anyone or open the app to see my messages, but it’s weird because it happened while I was on the phone and I’m still in the call but can’t use the app?

My messenger app crashed or froze somehow. I was in a call and it was working until it weirdly froze and won’t let me see my messages or go back to the call screen. It won’t even let me text anyone or take me to the messages screen. Please help? I have a I phone 11 pro max. I’m still in the call which is really weird, I just can’t reply to messages or see them.

iPhone 11 Pro Max, iOS 14

Posted on Jun 24, 2021 2:45 AM

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Posted on Jun 24, 2021 3:07 AM

If you can, restart the app in question: Depending on your iPhone model double press the home button (if it has one) or swipe up half way until all your recently used apps appear as a stack of "cards". Swipe up the "card" of the app in question to remove it from the stack.


Then reopen the app by clicking on its icon on the home screen.


If this did not work, restart your iPhone. Press the side button, until "slide to power off" appears. Slide to power off. Then wait a few seconds. Press the side button until the Apple logo appears. Once the phone restarted, try your app agin.


If it still didn't work, I am out of suggestions and you might need to specify, which messenger app you were using to find someone more knowledgable.

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Question marked as Top-ranking reply

Jun 24, 2021 3:07 AM in response to Selenainez1160

If you can, restart the app in question: Depending on your iPhone model double press the home button (if it has one) or swipe up half way until all your recently used apps appear as a stack of "cards". Swipe up the "card" of the app in question to remove it from the stack.


Then reopen the app by clicking on its icon on the home screen.


If this did not work, restart your iPhone. Press the side button, until "slide to power off" appears. Slide to power off. Then wait a few seconds. Press the side button until the Apple logo appears. Once the phone restarted, try your app agin.


If it still didn't work, I am out of suggestions and you might need to specify, which messenger app you were using to find someone more knowledgable.

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My messenger app crashed and froze I can’t even text anyone or open the app to see my messages, but it’s weird because it happened while I was on the phone and I’m still in the call but can’t use the app?

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