Apple Music

Hello! I really need help. I’ve failed to find a solution to the so called “error (-16833) on Apple Music. I’ve read all the solutions that have been put here and I’ve tried all of them. I had over 43GB+ worth of music, I had to erase my entire library by unsyncing it via iCloud, I’ve reset internet settings, turned of the so called Dolby Atmos, restarted Apple Music, deleted some songs that don’t play, etc I’ve done all sorts of things but the issue has failed to work out.

Theres no way one can erase the entire music library and download music again and the issue ain’t fixed.

We subscribe to this thing and Apple consumes our money but they’ve failed to fix this bug! I no longer listen to music, you find it that in over 2000 songs, only 100 songs play to the fullest and the rest play for 15 secs whether on WiFi or off WiFi the issue is still the same.

Am tired of this and Apple is acting as a leech to my subscription. If only they fix this bug in the coming update of iOS 15!

Theres no way people can complain without a solution since it’s global!

iPhone X, iOS 14

Posted on Jun 24, 2021 6:08 AM

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5 replies

Jun 25, 2021 10:23 AM in response to MUYONJO

Hello MUYONJO,


Thanks for posting in Apple Support Communities!


We see that you are still unable to find a solution to the error you are getting in Apple Music.

We’d be happy to help you!


Since you have already completed several troubleshooting steps and still have not reached a resolution, we’d recommend that you contact Apple Support directly through Contact Apple Support.


Take care.

Jun 30, 2021 4:54 PM in response to SnickZ.

Thank you for your response. I live in Uganda it’s in Africa but I’ve tried to contact Apple and there’s no option of chatting with any one from the company. The only option that the page brings is that based on my location is to take my iPhone for repairs in the country where I am to look for a repairs shop.

I have nothing left any more and if anyone can help me out, please do.

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