I have this message on my new iphone xr “unable to verify this iPhone has a genuine Apple battery . Health information not available for this battery

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I have this message on my new iphone xr “unable to verify this iPhone has a genuine Apple battery . Health information not available for this battery

I have this message on my new iPhone XR “unable to verify this iPhone has a genuine Apple battery . Health information not available for this battery”

what does it mean? The phone is not new? But i unpacked it with hands, everything was new and locked!!

iPhone XR, iOS 14

Posted on Jun 24, 2021 6:35 AM

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Answer 1

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elcpu

Level 7

31,488 points

Jun 24, 2021 7:47 AM in response to mahmmod17

This article may help:

https://support.apple.com/en-us/HT208387

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Answer 2

Tesserax

Level 10

149,477 points

Jun 24, 2021 7:56 AM in response to mahmmod17

This message would appear if the battery in the iPhone has been replaced by a non-Apple authorized technician. Did you purchase this phone directly from Apple or an Apple Authorized Reseller, or from some other third-party? If the latter, they sold you a used phone.

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I have this message on my new iphone xr “unable to verify this iPhone has a genuine Apple battery . Health information not available for this battery

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