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Face ID not working

I just got a brand new iPhone 11. I’ve successfully set up everything except for Face ID. When I try, it tells me to move the camera higher or lower or that my face is out of view. A few times it has popped up with an error message that Face ID is currently unavailable. The phone is literally brand new i don’t see any reason why Face ID would not work?


I have already tried doing a manual reset of my phone, that did not work.

iPhone 11, iOS 14

Posted on Jun 24, 2021 10:11 AM

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Question marked as Top-ranking reply

Posted on Jun 24, 2021 10:13 AM

Try the steps below and if they do not work take it back to the Apple Store for evaluation:

https://support.apple.com/en-us/HT208114

1 reply

Face ID not working

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