face ID stopped working, have tried everything, restarting my iphone, making sure nothing is blocking the camera. It keeps saying move the phone a little higher and then lower, and finally try later since face ID is not available now.

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Level 1

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face ID stopped working, have tried everything, restarting my iphone, making sure nothing is blocking the camera. It keeps saying move the phone a little higher and then lower, and finally try later since face ID is not available now.

iPhone 5s, iOS 12

Posted on Apr 26, 2020 11:26 AM

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Answer 1

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ChrisJ4203

Level 10

230,455 points

Apr 26, 2020 11:38 AM in response to nkhoni

Try these steps and if that does not help, contact Apple Support. If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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face ID stopped working, have tried everything, restarting my iphone, making sure nothing is blocking the camera. It keeps saying move the phone a little higher and then lower, and finally try later since face ID is not available now.

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