face ID stopped working, have tried everything, restarting my iphone, making sure nothing is blocking the camera. It keeps saying move the phone a little higher and then lower, and finally try later since face ID is not available now.

face ID stopped working, have tried everything, restarting my iphone, making sure nothing is blocking the camera. It keeps saying move the phone a little higher and then lower, and finally try later since face ID is not available now.

iPhone 5s, iOS 12

Posted on Apr 26, 2020 11:26 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

face ID stopped working, have tried everything, restarting my iphone, making sure nothing is blocking the camera. It keeps saying move the phone a little higher and then lower, and finally try later since face ID is not available now.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.