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Macbook Pro keyboard and trackpad not working wjhen I turn it on.

When I turn on my Macbook pro and trying to enter my password, my keyboard and trackpad are not working. I need to turn on and off my Macbook to make it work.

Posted on Jun 25, 2021 1:19 PM

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Question marked as Best reply

Posted on Jun 25, 2021 1:56 PM

Go step by step and test.


1. Update the software on your Mac,

    Update may come with bug fixes.

    https://support.apple.com/en-us/HT201541


1. Reset PRAM:  Reset NVRAM or PRAM on your Mac - Apple Support

     Settings that can be stored in NVRAM include sound volume, display resolution, startup-disk selection, time zone, 

     and recent kernel panic information. 

     The settings stored in NVRAM  depend on your Mac and the devices that you're using with your Mac.


2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

    Quote:

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans,

    and other features.


3. Startup in Safe mode. https://support.apple.com/en-gb/HT201262 Choose the appropriate method.

    To leave Safe Mode, choose “Restart” at the bottom.

    Quote:

     Safe mode prevents your Mac from loading certain software when it starts up, including login items, 

     system extensions not required by macOS,

     and fonts not installed by macOS. It  also does a basic check of your startup disk, 

     similar to using First Aid in Disk Utility

     And it deletes some system caches, including font caches and the kernel cache, 

     which will be created again automatically as needed.


4. Contact Apple.


    If steps posted above do not help:

    Click inside the box to choose an option. contact Apple Support.

    https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

3 replies
Question marked as Best reply

Jun 25, 2021 1:56 PM in response to harshvardhanreddy35

Go step by step and test.


1. Update the software on your Mac,

    Update may come with bug fixes.

    https://support.apple.com/en-us/HT201541


1. Reset PRAM:  Reset NVRAM or PRAM on your Mac - Apple Support

     Settings that can be stored in NVRAM include sound volume, display resolution, startup-disk selection, time zone, 

     and recent kernel panic information. 

     The settings stored in NVRAM  depend on your Mac and the devices that you're using with your Mac.


2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

    Quote:

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans,

    and other features.


3. Startup in Safe mode. https://support.apple.com/en-gb/HT201262 Choose the appropriate method.

    To leave Safe Mode, choose “Restart” at the bottom.

    Quote:

     Safe mode prevents your Mac from loading certain software when it starts up, including login items, 

     system extensions not required by macOS,

     and fonts not installed by macOS. It  also does a basic check of your startup disk, 

     similar to using First Aid in Disk Utility

     And it deletes some system caches, including font caches and the kernel cache, 

     which will be created again automatically as needed.


4. Contact Apple.


    If steps posted above do not help:

    Click inside the box to choose an option. contact Apple Support.

    https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Macbook Pro keyboard and trackpad not working wjhen I turn it on.

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