Using intercom in Home app
I setup new home for me and my family. All of us can access it. However, my son can’t record intercom message from his iPhone, although it icon does appear in his his devise.
iPhone 12
User profile for user:
1ssmith
User level:
Community Specialist
Hi Alsherif_q8,
Welcome to the Apple Support Communities!
We are happy to help with the issue you are having with using intercom in your Home app. We see you came from Use HomePod as an intercom. As this resource mentions, you want to make sure all devices are up to date. You should make sure your son's iPhone is up to date. Learn how to Update your iPhone, iPad, or iPod touch here.
You might want to force quit the app, restart the iPhone and try again. What happens when he tried to send a message? Do you get an error message?
Looking forward to details.