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"Show iPhone/iPad When On Wi-Fi" is not saving its setting when checked on M1 iMac running macOS Big Sur 11.4.

I just replaced my 2013 iMac with a 2021 M1 iMac running macOS Big Sur 11.4.


Finder is not saving the "Show this iPhone (or iPad) when on Wi-Fi. As soon as I unplug either device (iPhone 8+ running iOS 14.6 and iPad Air 4 running iPadOS 14.6) they disappear from Finder and have to be plugged back in in order to sync (or back up) to the iMac.


Is anyone else having this issue and/or know how to solve it?


Thanks.

Posted on Jun 25, 2021 7:09 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 23, 2021 11:52 AM

I have to report, that despite no one knowing about this bug in these support forums, I contacted Apple Support and REQUESTED THAT THEY RUN DIAGNOSTICS. I was rather stunned that the Senior Support Agent I was speaking with did not know how to run diagnostics on an M1 Mac or how to properly access the diagnostics partition. I tried to correct her, but continued to do it her way, and of course she was not able to run diagnostics on my Mac.


So I requested she share my screen and take screenshots, things that none of the previous Apple Support Technicians I spoke with even suggested (running diagnostics, gathering log files, taking screen shots, notifying their development engineers etc.)


I also have to add that after speaking with this support technician (1 of 7 about this problem). I decided to isolate the issue on my own, so I backed up my system with both Time Machine and Carbon Copy Cloner. I then scrubbed the hard drive so nothing was on it, including any partitions, reinstalled Big Sur and with nothing NO OTHER SOFTWARE INSTALLED was able to reproduce the bug in less than five minutes. After that point I restored my system with Time Machine and continued using the system as normal.


However, at that point, I also knew that either I had a hardware problem (or infinitely more likely) a bug in Big Sur that up to this point Apple Support technicians either didn't know about or denied.


Yesterday, (after the call with the Sr. Support Technician who didn't know the correct procedure for running diagnostics on an M1 Mac) I booted my iMac into the diagnostics partition and successfully ran diagnostics, which returned with a code of "ADP000 No Issues Found"; wrote her back and told her about the Apple Diagnostics result.


Today, the same Senior Apple Support technician called me back and told me that their Engineers had, indeed, gotten notifications of the same bug by different Apple M1/Big Sur users and that they are now investigating the issue.


The moral of this story is do NOT take Apple Support technicians word as gospel. If you know you have a problem/OS bug, pursue it, ask for a Senior Technician and have them run share your screen, take screen shots or video record your session, run diagnostics, gather log files, and request they involve Apple engineers. If you don't you could be stuck with a problem that very well could be fixed. However, you may have to press for the resolution.

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4 replies
Question marked as Top-ranking reply

Jul 23, 2021 11:52 AM in response to ricfromkennewick

I have to report, that despite no one knowing about this bug in these support forums, I contacted Apple Support and REQUESTED THAT THEY RUN DIAGNOSTICS. I was rather stunned that the Senior Support Agent I was speaking with did not know how to run diagnostics on an M1 Mac or how to properly access the diagnostics partition. I tried to correct her, but continued to do it her way, and of course she was not able to run diagnostics on my Mac.


So I requested she share my screen and take screenshots, things that none of the previous Apple Support Technicians I spoke with even suggested (running diagnostics, gathering log files, taking screen shots, notifying their development engineers etc.)


I also have to add that after speaking with this support technician (1 of 7 about this problem). I decided to isolate the issue on my own, so I backed up my system with both Time Machine and Carbon Copy Cloner. I then scrubbed the hard drive so nothing was on it, including any partitions, reinstalled Big Sur and with nothing NO OTHER SOFTWARE INSTALLED was able to reproduce the bug in less than five minutes. After that point I restored my system with Time Machine and continued using the system as normal.


However, at that point, I also knew that either I had a hardware problem (or infinitely more likely) a bug in Big Sur that up to this point Apple Support technicians either didn't know about or denied.


Yesterday, (after the call with the Sr. Support Technician who didn't know the correct procedure for running diagnostics on an M1 Mac) I booted my iMac into the diagnostics partition and successfully ran diagnostics, which returned with a code of "ADP000 No Issues Found"; wrote her back and told her about the Apple Diagnostics result.


Today, the same Senior Apple Support technician called me back and told me that their Engineers had, indeed, gotten notifications of the same bug by different Apple M1/Big Sur users and that they are now investigating the issue.


The moral of this story is do NOT take Apple Support technicians word as gospel. If you know you have a problem/OS bug, pursue it, ask for a Senior Technician and have them run share your screen, take screen shots or video record your session, run diagnostics, gather log files, and request they involve Apple engineers. If you don't you could be stuck with a problem that very well could be fixed. However, you may have to press for the resolution.

Jun 26, 2021 2:03 PM in response to ricfromkennewick

Hi ricfromkennewick,



Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with connecting your iOS devices to your Mac when on Wi-Fi. We're happy to help.


We recommend checking out and completing the steps in the section "Important" from the guide here: Sync content between your Mac and iPhone or iPad over Wi-Fi


If the issue continues, we'd recommend testing in a new user account. If needed, the steps to set that up can be found here: Set up users, guests, and groups on Mac


Should the issue continue, Contact Apple Support



Cheers!

Jun 26, 2021 3:22 PM in response to ricfromkennewick

Hi ricfromkennewick,


Thanks for the information. As you've completed the steps and the issue continues, we'd recommend reaching out to Apple Support for further assistance. The link previously posted can help you get connected. You can also call in your country or region using the numbers listed here: Contact Apple for support and service


Best!

Jun 26, 2021 3:23 PM in response to OrigamiFan1

I have gone through all those steps and nothing works. I also have a second user account on this system for my partner and it does the same thing with HIS iPhone from HIS account. In both cases, as soon as the USB cable is unplugged from the iPhone or iPad the device disappears from the Finder and does not reappear unless it is plugged back into the cable. And yes, all devices are connected to the same Wi-Fi is, indeed, active on ALL devices.


In other words (with this computer) idevices have never shown up via Wi-Fi they must be plugged in via a cable and the "Show This iPhone/iPad When On Wi-Fi" checkbox becomes unchecked again (over and over again). The setting never "sticks". Are you sure this is not a bug in Big Sur 11.4? It sure looks and acts like one to me.


This Mac is about two weeks old and was ordered directly from Apple (as were all our iPhones, iPad and cables). The oldest device is a three year old iPhone 8 Plus.

"Show iPhone/iPad When On Wi-Fi" is not saving its setting when checked on M1 iMac running macOS Big Sur 11.4.

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