audio message not recording

My audio message will not record after I have restarted my phone and my app as well. When I go to try to record the message I get the grey bar but it never moves past 0:00 then gets frozen onto my screen.

iPhone 12, iOS 14

Posted on Jun 26, 2021 6:30 PM

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Question marked as Top-ranking reply

Posted on Oct 23, 2021 6:35 AM

I figured it out! You have to ensure the “sound recognition” feature is turned off. When I did the newest IOS update it automatically turned it on which uses the microphone to listen for sounds. Turn that off. Hopefully that helps!

19 replies

Jun 27, 2021 2:08 PM in response to ciera16

Hello ciera16.


Thanks for reaching out to Apple Support Communities. We understand that the audio message feature becomes unresponsive after restarting your iPhone. We will be glad to assist.


Which app is this happening with?

Have you tested with other audio recording apps? Such as the Voice Memos app? Use the Voice Memos app


This article has additional steps for troubleshooting the microphones, which may be the cause: If the microphones on your iPhone aren't working


Let's check for updates on your device: Update your iPhone, iPad, or iPod touch


Additionally, try using the audio message feature while on a different network.


Cheers.



Aug 7, 2021 10:54 AM in response to Neil22R

I have an iPhone 8 and am experiencing the exact same issue. My software is up to date.


My mic works fine with Voice Memos and with text dictation, and I’ve restarted my phone. But when I hold or press the messages audio recording icon, the recording button turns on and I see 0:00, but I speak and nothing gets recorded and the 0:00 never progresses to 0:01.


I can’t attach a video here, but I did a 20-second screen recording to show how nothing gets recorded when I’m speaking. Here’s a screenshot showing the view that just stays even when I’m speaking.

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audio message not recording

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