i bought the latest model of AppleTV (2020) and tried it on a Samsung 4K and a Sony Bravia 4K TV and the best it will do is 1080p on both TVs. Both TVs have previous AppleTV models running 4K HDR perfectly. Tried updates and the Ultra HD cable sold by Apple Store.
No luck. I don’t want to send it back, would love to figure this out.
Apple TV 4K
Hello Fluvius33!
From your post we see you are having some trouble with enabling 4k quality on your Apple TV. We want to make sure that feature is working so you can fully enjoy your favorite shows! Make sure to follow all of the steps listed here: About 4K, HDR, and Dolby Vision on your Apple TV 4K.
Take care!
Please Identify your Apple TV model, in 2020 Apple made 2 models of Apple TV.
We bought the wrong model. D’oh!!!
Thank you!!
If it is 14 days or less old, you can return it, this assumes you got it directly from Apple.
New AppleTV 2020 - No 4K HDR
