Unknown application message on screen

Hello,

I own an iPhone 8. Yesterday, while I was having a call with a call centre (automated voice/digit in sort of thing), this weird message appeared on full screen saying ‘Unknown Application”, as shown in the attached picture. One more weird thing: I was using the iPhone earphones to make the call, when a brief interference/electronic sound came into the earphones basically at the same time when the message appeared. Maybe the two things are not related, but it was all really strange.

I couldn’t take a screenshot because I pushed the home button and got back to home.


Any idea on what happened? Is there anyone who experienced something similar out there?


Thank you,

mat


Disclaimer: I found the picture on another post in this community, so it’s not mine, but it looks exactly the same to the one I saw on my screen, except for the language of the button which was in Italian. Couldn’t take a screenshot of mine.


iPhone 8, iOS 14

Posted on Jun 28, 2021 5:14 PM

Reply
1 reply

Jun 29, 2021 12:06 PM in response to matmatRM

Hello matmatRM,


It sounds like you experienced an unexpected issue during an incoming call. We will be happy to assist you.


If you haven't already, can you try restarting your device and then making sure everything is updated?


Restart your iPhone


Update iOS on iPhone


How to manually update apps on your Apple device


Once that is done, test the device and see if the issue reoccurs. If it does, please reach out to Apple Support:


Contact Apple for support and service


Cheers!

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Unknown application message on screen

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