Band didn’t work

Hello, I went swimming with my Apple Watch and the band did not stay on and it is now gone. I am pretty disappointed, as I was led to believe the band was pretty strong. I had apple care and loved my watch very much and seriously cannot afford to pay full price for a new one right now. What do you think you could help me with?

Apple Watch Series 3, watchOS 6

Posted on Jun 29, 2021 7:08 AM

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My Apple watch wrist band fails while swimming in a lake, Apple has no help to offer me. Like the subject says, I went swimming in a lake with my Apple watch. I had started an Apple fitness activity (open water swim) to log my swim. Right before walking into the water, I double checked my wrist band to make sure it was properly fastened. Not too long after I begin to swim, I noticed I don't have my Apple watch. Tried to find it after putting it in lost mode with my iphone on a boat. But no luck. Probably too deep for the watch to function. I just finished chatting with Apple customer service, and the only solution is for me to buy another watch. Regardless if the wrist band fails. I used this watch with Apple fitness +, so there goes my money and my subscription to that service. I'm just disappointed that at the price you pay Apple for wrist bands, the requirement to have an Apple watch to use fitness+, the responsibility is entirely on me to replace my watch. Terrible customer experience. I've had a macbook pro since 2010, I've bought multiple iphones, ipads, macbooks, Apple one subscription, airpods pro, an Apple watch. The first time I contact Apple for help, I get the "tough luck, get yourself a new watch at the store".
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2 replies

ChrisJ4203

Level 10

236,297 points

Jun 29, 2021 7:18 AM in response to Magshippen

AppleCare does not cover the replacement of lost devices.

You are not addressing Apple here. This is a user to user support forum and Apple does not participate here. If you wish to speak to Apple Support, you need to use the Get Support link at the top of the page here.

No one here knows what Apple may or may not do, and speculation is prohibited.

KiltedTim

Level 10

225,210 points

Jun 29, 2021 7:16 AM in response to Magshippen

We can't help you at all. This is a user forum.

Apple can't really help you either as loss is not covered by the warranty.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Band didn’t work

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