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Level 1

4 points

Broken phone

My phone wont keep charge and dies easily also the whole back is cracked. I have the apple care + where can I get a phone replacement?

iPhone 11 Pro Max, iOS 14

Posted on Jun 29, 2021 7:34 AM

Best reply

Level 10

411,253 points

Posted on Jun 29, 2021 11:14 AM

For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service

For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557

- "To protect your information and save time, follow these steps before you get service for your device."

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