Hello, my grandma recently bought an iphone xr second hand

ivi-chan wrote:

I got activation lock. This phone was a gift from granny. We dont know his apple id not even password, Please help!

Contact the person who gifted her the phone, only they can remove the activation lock.

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

ivi-chan wrote:

We cant she bought it from Germany i am already in Bulgaria.

She can't contact the person who gave her the phone?

IF so then the phone is useless.

ivi-chan wrote:

Can it be fixed at a local apple or other store?

No, did you read my first response and the link I posted?