only 3000 photos yet it’s taking up 21gb storage on my phone?

i had around 13,000 photos/videos (dating back quite a few years) that were downloaded onto my icloud. i got fed up of needing to keep buying more storage and decided to just turn it off & then keep only the most important photos on my phone.

but after getting a notification saying my storage was low, i found out that the photos app is currently taking up 21gb of storage. this would make sense if these 13,000 photos were now just in my camera roll not downloaded however they’re nowhere to be seen. i don’t know where these other photos are so i can’t delete them. they’re obviously no longer downloaded on my icloud right? (so i can’t just log in to it & delete them that way?) but they’re also not actually on my phone. i did turn icloud photos back on to see if they would all download back onto my phone but it’s been stuck on 1% downloading for hours now. i’m so confused!

i have all of these photos backed up safely elsewhere, so losing or deleting them forever is fine and not a concern at all. i just don’t know HOW to do that as i seemingly don’t have access to these mysterious missing photos!

so in a nutshell, i currently only have 3,174 photos on my phone (none in my recently deleted folder either) but the photos app is taking up 21gb of storage and is saying that i should upload 17gb of that to icloud.

when i try and turn icloud on for photos, it doesn’t download past 1%. i literally have no storage left and seemingly no way of freeing some of that up either. what is going on?.


Posted on Jun 29, 2021 5:48 PM

Reply
5 replies

Jul 2, 2021 12:32 PM in response to moonfrog88

Hello moonfrog88,

Thanks for the screenshot. Since the device has content still in the videos app it could possibly still be utilizing that space it shows. Since we're unsure of the size of each video we're unable to say if it should not take up that much space. You can definitely try deleting a video to see if the storage used amount decreases.


Best regards

Jul 1, 2021 12:38 PM in response to moonfrog88

Hello moonfrog88,


Thanks for the details. Based on your original screenshot it looks like you have other albums in the Photos app outside of the Recents album you included in the screenshot. If that is correct, does all of those albums show no content in them? The reason we're asking because the storage information is reporting for the entire Photos app, not just for certain albums.


Take care

Jul 1, 2021 1:06 PM in response to chris_g1

hi, according to settings i have 86 videos (they’re all very short ones though) and 3,178 photos. all my photos are showing in the recent album for some reason, i don’t know why. i do have photos in other albums, but they’re all accounted for (as in, i don’t have thousands more photos hiding in an album somewhere if that makes sense? any photos that i have in other albums are already in the recent album (i only have 3,178 photos on my phone)


thank you for answering though!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

only 3000 photos yet it’s taking up 21gb storage on my phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.