Some of the movies doesn’t play on my samsung smart tv.

Some of the movies doesn’t play on my samsung smart tv.

UNU7400,

Posted on Jun 29, 2021 11:05 PM

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5 replies

Jul 1, 2021 12:51 PM in response to gagandeep129

Hi gagandeep129,


Thanks for the additional information! Let's check this out together. First, we'd recommend following the steps outlined in If you can't watch or stream films and TV shows in the Apple TV app.


In addition, we also found this article from Samsung that may be helpful for your issue too. Check out Apple TV app opens on the TV, but I am having a problem in the app - SAMSUNG.


Let us know how these work out for you. Be well.

Jul 4, 2021 10:35 AM in response to gagandeep129

Hi gagandeep129,


We appreciate the update on your issue! If the same movies are working as expected on your other devices, then we know it's not an issue with your network or Apple ID account. There may be some other underlying issues occurring with your smart TV that won't allow you to play these movies on your network. To look into these matter more closely with you, we'd recommend reaching out to your smart TV provider directly. You may be able to reach them from Contact Us | Official Samsung Support US.


All the best!

Jun 30, 2021 6:21 PM in response to gagandeep129

Hi gagandeep129,


Welcome to the Apple Support Communities! We'd be glad to see how we can help, but we'd like to ask you a few questions to better understand what's going on first. Could you elaborate in further details on the issues you're experiencing? Looking at the article you came from, do you have the Apple TV app on your smart TV? Are you experiencing issues with movies you've purchased, rented, or that's included with a paid subscription? Are you receiving any error messages?


Cheers.

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Some of the movies doesn’t play on my samsung smart tv.

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