iphone X keypad issue

Question

Ridgeman Author

Level 1

8 points

iphone X keypad issue

The issue is this.

I dial a number. No issue with keypad it recognises every key stroke easily.

However when connected to number lets say I am given a series of choices. Dial one for bla, dial two for bla

I press the appropriate number, I can see on the screen the number has

been pressed but the system does not recognise I have done it. I have

tried long presses, repeated presses, every type of press I can think

of. Sometimes it works seems to be random though.

Cannot work out how to solve this.

iPhone X

Posted on Jun 30, 2021 5:00 AM

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Answer 1

Jeff_W.

Community Specialist

Jul 1, 2021 8:37 AM in response to Ridgeman

Hello there Ridgeman,

Thanks for posting here on the Apple Support Communities! This is a place where other Apple users can submit questions or respond to others to help lend a hand.

We understand you’re having some issues with the Keypad in the Phone app. Let's take a closer look as we do our best to provide some additional insight.

To get started, what iOS version do you have installed? Is there any updates available?

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

In the meantime, does this happen with all numbers that you dial that require prompts, or just specific ones? Also, have you already tried any other troubleshooting steps? This can be something as simple as a restart, to any advanced steps from troubleshooting articles on our website or other resources. We like to ask so we don't have you repeat anything unnecessarily.

We hope this helps get you pointed in the right direction.

Take care.

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Answer 2

i_rina

Community Specialist

Jul 1, 2021 11:26 AM in response to Ridgeman

Hello there Ridgeman,

From what you've described, you're currently using a beta version of the iOS as the current full release version is iOS 14.6. With that in mind, we'd suggest reporting this issue using the Feedback Assistant assistant app as described here: Apple Beta Software Program

Otherwise, you can also try reverting to a non-beta version or waiting for the full release version of this one: How to uninstall iOS beta software However if issues persist even with the beta completely removed, you may need to contact Apple Support for additional help.

Take care.

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Answer 3

Ridgeman Author

Level 1

8 points

Jul 1, 2021 10:31 AM in response to Jeff_W.

o get started, what iOS version do you have installed? Is there any updates available? I am on 14.7 and up to date

In the meantime, does this happen with all numbers that you dial that require prompts, or just specific ones? Just specific ones. Unfortunately it includes my work so I need it to be OK!

Also, have you already tried any other troubleshooting steps? This can be something as simple as a restart, to any advanced steps from troubleshooting articles on our website or other resources. We like to ask so we don't have you repeat anything unnecessarily. I have restarted phone a few times to no avail. I can see no other help elsewhere to try.

I am on IOS 14.7

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iphone X keypad issue

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