The apps on my phone progressively lose sync between audio and video. This is very frustrating, I have to close and reopen apps to “re-sync” the audio and video. On some apps, the sound completely goes away. This is with the phone speakers, so it’s not a Bluetooth issue. I have an iPhone 12 pro. Is anyone else dealing with this really annoying issue?
iPhone 12 Pro, iOS 14
Hello MrMet718,
We see your iPhone has an audio/video desync across several apps. We will be happy to provide some assistance.
Are these videos downloaded or are they being streamed?
Does this occur on Wi-Fi or cellular data?
You may also want to review this article: About iOS performance on your iPhone, iPad, or iPod touch
Keep your apps up to date: How to manually update apps on your Apple device
Also, restart your iPhone. Sometimes a restart can help resolve issues.
Cheers!
Hello MrMet718,
Thank you for trying that for us. Since the issue persists, let's go ahead and have you contact Apple Support to have a closer look:
Contact Apple for support and service
Cheers!
Hi,
It’s both downloaded or streamed videos, whether I’m on cellular or WiFi. I’ve reset the phone a few times, and the issue continues. I’ve done everything other than a complete factory reset
Video and audio sync issues on all apps
