Help cancel active subscription

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Level 1

5 points

Help cancel active subscription

Please I need to cancel all active subscription, my iCloud storage is full and have closed my accounts with the initial bank debit card i use as my method payment, trying changing to another debit card payment or add new debit card payment but it’s showing there’s an active subscription on the account that requires at least one payment on file but and i don’t have a access to the bank account anymore as it’s been closed long time ago. Help on how to add new debit card to perform the active subscription.

Posted on Jul 3, 2021 2:59 AM

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Answer 1

Best reply

Roger Wilmut1

Level 10

131,236 points

Jul 3, 2021 6:01 AM in response to akin194

Rather than trying to change the card details have you tried adding the new card as a second method? (And then deleting the old card.) Failing this, go to https://getsupport.apple.com, choose 'Billing and Subscriptions', then 'Sibscriptions and Purchases' seems to be the nearest.

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Answer 2

akin194 Author

Level 1

5 points

Jul 3, 2021 5:44 AM in response to akin194

I have tried it several times, keep showing payment method payment declined says there’s an active subscription on this account that requires at least one payment file. And the account on it before have disassociated myself from the back and closed my accounts with them. Trying to change to the new bank debit card. I’m just so tired. Can purchase anything due to this and this one there can’t work because I have closed the account that link to the debit card payment

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Answer 3

akin194 Author

Level 1

5 points

Jul 3, 2021 2:25 PM in response to Roger Wilmut1

I’m thinking of formatting my phone and create new Apple ID with new debit card payment method because I’m just too tired of all. But my second problem is that I have all of my long time backups on this my apple account ID. If I create new one with new debit card all my information on account as backup is gone.

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Answer 4

Jul 3, 2021 3:03 AM in response to akin194

Add the new card first, and only then delete the old one. You can have more than one payment method registered.

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Answer 5

Jul 3, 2021 2:51 PM in response to akin194

I wouldn't do that until you've exhausted all other options. If you've tried the method I outlined in my previous post and it doesn't work, then contact Support.

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Help cancel active subscription

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