Can you please unlock my phone xfinity says it’s you that’s not unlocking it.

Hello there! If it’s already eligible to unlock you will need to complete the unlock on your device. Here’s the steps to follow! Make sure you have an active sim for another carrier to complete the steps without connecting your phone to a computer and unlocking through iTunes.

https://support.apple.com/en-us/HT201328

i hope this helps!

How is it locked? If you forgot your passcode, follow the instructions in the link at the top of the page.

Do you mean?

Carrier Lock?

Passcode Lock?

Activation Lock?