You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Lucar21
Lucar21 Author
User level: Level 1
15 points

d, g, j, l keyboard keys do not work well after last catalina upgrade

Please help.


I have a 13-inch MBP mid-2012, operating on Catalina 10.15.7. After the last automatic upgrade, the d, f, g, h, j, l keyboard keys do not work properly. I start to type them normally but suddenly they stop working, no matter how many times the keys are pressed. This occurs whether using mac Pages, numbers, TextEdit, or Safari. The problem worsens as I continue typing.


I have tried to follow some of the Apple Support tips, for instance:

- trough Preferences, I verified that slow keys and mouse options are unchecked.

- I turned off the computer, unplugged the power cable, and then turned the MBP on again.

- I also tried to reset the SMC


Unfortunately, no one of these attempts worked. Right now I am writing this note with difficulty as I have to copy individual letters to paste and insert them into incomplete words.


I should add that I am not a specialist and my education level on technical computer issues is limited.


Thanks

MacBook Pro 13″, macOS 10.15

Posted on Jul 3, 2021 12:06 PM

Reply
Question marked as Top-ranking reply
User profile for user: Lucar21
Lucar21 Author
User level: Level 1
15 points

Posted on Jul 3, 2021 5:13 PM

Thanks, Grant Bennet-Alder. I tried as you suggested a wireless keyboard and could type the keys with no problem. This solution seems cheaper than replacing the keyboard. Many thanks for your clear and prompt help


View in context

Similar questions

2 replies
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
133,969 points

Jul 3, 2021 12:21 PM in response to Lucar21

problems with keys all in the same row (or all in the same slightly diagonal column) correlate strongly with Physical Hardware problems with the keyboard module.


These are generally NOT repairable except by replacing the keyboard. It is a complete coincidence that this was seen after a software upgrade.


You can work around by connecting an external keyboard, either USB or wireless.

Reply

d, g, j, l keyboard keys do not work well after last catalina upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up