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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
This is the screen I get sometimes when I have the camera on waiting for me to use in a demonstration.
I can get rid of it by closing out the camera and then opening it again but it is really irritating during a presentation. Is something going bad?
iPad (6th gen) WiFi, Cellular
spinknit Said:
"Purple wavy screen on camera: This is the screen I get sometimes when I have the camera on waiting for me to use in a demonstration. I can get rid of it by closing out the camera and then opening it again but it is really irritating during a presentation. Is something going bad?"
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Refer to the Following:
A. Was this Purchased from Apple?:
If this was purchased from Apple, and you have coverage, contact Apple Support about getting this serviced. If this was purchased as a used device, then the camera may not be official, and a flawed item.
B. Contact Apple Support:
Contact Apple Support, even if this is not covered, and ask the Apple Rep on the phone to look into this. If desired, perform a screensharing session with them, so that they can see this firsthand from your perspective.
Apple Support Contact Info:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
C. Restore form a Backup:
Have a backup of your iPad prior to this update? If you are not concerned with losing data, then restore your iPad from a backup that was created prior to this occurrence. If you have no backup, then take this as a learning experience knowing to always backup your iPad, every to often. Important: Prior to restoring, backup your iPhone, incase anything goes wrong with the restoration.
spinknit Said:
"Purple wavy screen on camera: This is the screen I get sometimes when I have the camera on waiting for me to use in a demonstration. I can get rid of it by closing out the camera and then opening it again but it is really irritating during a presentation. Is something going bad?"
-------
Refer to the Following:
A. Was this Purchased from Apple?:
If this was purchased from Apple, and you have coverage, contact Apple Support about getting this serviced. If this was purchased as a used device, then the camera may not be official, and a flawed item.
B. Contact Apple Support:
Contact Apple Support, even if this is not covered, and ask the Apple Rep on the phone to look into this. If desired, perform a screensharing session with them, so that they can see this firsthand from your perspective.
Apple Support Contact Info:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
C. Restore form a Backup:
Have a backup of your iPad prior to this update? If you are not concerned with losing data, then restore your iPad from a backup that was created prior to this occurrence. If you have no backup, then take this as a learning experience knowing to always backup your iPad, every to often. Important: Prior to restoring, backup your iPhone, incase anything goes wrong with the restoration.
Purple wavy screen on camera
