Sudden hairline crack on kid's iPad
A single hairline crack appeared on my kid's iPad screen a few days ago (after about months of use). We have apple care for all our devices, stupidly forgot to buy one for this one, mea culpa.
Kid is devastated, as he looked after it beautifully. (He even has a combo touch keyboard + case for it to work on school stuff.) Ipad did not get dropped, hit. It was simply in use at the time of the crack. Not an accident. Crack line is from edge to edge, with a bit of a curve. Recorded it here:
Photos are here:
Sydney is in lockdown, so Apple stores are not offering repair support. I had to take it to a authorised Covid-repair store. During transport, a second hairline crack emerged. Showing here the before-after:
Night before transport
At the repair store:
They refused to see my original images, and gave me a service report saying: 'Ipad has multiple cracks on display - vmi Failed." They also failed to acknowledge in the report the extent: the edge-to-edge single hairline crack.
I am contesting the issue with Apple at the moment, who say that they are considering an 'exemption' to the failed VMI. But why is this an exemption, when the community shows single edge-to-edge hairline cracks as a manufacturing issue? Which it certainly is. Any advice from the community is much appreciated.
