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thinley335 Author

Level 1

4 points

Apple Music

I have downloaded music for offline on my iPhone and while I went out and try to play those music, each songs only play for 15 seconds. But when I am online it plays till end.I tried re-downloading but it’s still the same.Any solutions ?

iPhone 11 Pro, iOS 14

Posted on Jul 6, 2021 7:42 AM

Top-ranking reply

Alwayswantingtohelp1

Community Specialist

Posted on Jul 7, 2021 7:12 AM

Hello thinley335,

Thank you for using Apple Support Communities!

We understand from your post that your music has stopped playing after 15 seconds. In a situation like this we recommend taking the following steps to resolve it:

Restart your iPhone - Apple Support
Remove and redownload your downloaded music. Delete music, movies, and TV shows from your device - Apple Support
Toggle Sync Library off and then on again. Turn on Sync Library with Apple Music - Apple Support
Sign out and back into Settings > Apple ID > Media & Purchases.
Disable Settings > Music > Audio Quality > [Lossless]
Disable Settings > Music > Audio > [Dolby Atmos]

Let us know how it goes after completing these steps.

Best Regards.

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Apple Music

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