Trying to remove payment card

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Level 1

4 points

Trying to remove payment card

Hi, in Settings > Apple ID > Payment & Shipping, I select my payment method and select "Remove Payment Method," but this produces a dialog box that says:

Unable to Remove

There is an active subscription on this account that requires at least one payment on file.

There is an active subscription, but it's been payed every month for a number of months, satisfying the "one payment on file" requirement. So how can I proceed?

iPhone XS Max, iOS 14

Posted on Jul 6, 2021 1:55 PM

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Answer 1

Top-ranking reply

Limnos

Level 10

418,225 points

Jul 7, 2021 7:15 AM in response to Jimspace

This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.

'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905

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Answer 2

Limnos

Level 10

418,225 points

Jul 6, 2021 2:12 PM in response to Jimspace

The one payment refers to a credit card or other valid payment method always being present on the account, not that the subscription has been paid for once.

e.g.

If you can’t download or update apps on your iPhone or iPad - https://support.apple.com/HT207165

- "You might need to have a payment method on file, even if the app that you want to download is free."

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