You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ujjavalgreat Author

Level 1

4 points

iPhone 12 Pro mic/ sound issues on video calls - FaceTime, WhatsApp

I’ve been having issues with my iPhone ever since I got it. When I’m on a FaceTime video call or a WhatsApp video call, the people on the other end complain that my voice cuts out. At times they can’t hear me at all or every other word that I say gets dropped. I’ve gotten a replacement new iphone from Apple but the new phone also have the same issue. Is there a way to fix this or some hardware issue ? Would appreciate any help.

[Personal Information Edited by Moderator]

Posted on Jul 6, 2021 6:12 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,928 points

Posted on Jul 6, 2021 11:07 PM

If you have a distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad

If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...

If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support

If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...

If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

View in context

iPhone 12 Pro mic/ sound issues on video calls - FaceTime, WhatsApp

Similar questions