Cannot re-download Apple Arcade game app

Question

TinkerTots Author

Level 1

91 points

Cannot re-download Apple Arcade game app

Cannot re-download Apple Arcade game app.

I am subscribed to Apple One bundle, which includes a subscription to Apple's "Arcade" games.

I download and install an Apple Arcade game app (say "Solitaire Stories" onto my Apple device (iPad).

Later, I delete that game app to save space (or I'm bored with it).

Somewhat later, I decide I want to re-play that game app; so, I try to re-download it. I hit the "Get" button on the game's entry in the Apple App Store's "Arcade" section. It pops-up a dialogue/informational window saying that I already own the app so it will be downloaded now for free. I click OK...but NOTHING happens. The download does not happen.

To date, my experiments seem to indicate this is ONLY a problem with Apple Arcade apps. I cannot re-download an Apple Arcade app to my iPad (or iPhone) once I've deleted it. I can, however, delete non-Arcade apps and then turnaround and re-download them from the Apple Store.

Frustrating...anybody got a clue?

iPad (6th gen) WiFi

Posted on Jul 7, 2021 4:23 PM

Reply

Answer 1

chris_g1

Community Specialist

Jul 8, 2021 10:52 AM in response to TinkerTots

Hello TinkerTots,

We'd love to assist you with downloading the game. Let's start by completing the steps listed here: If you can’t download or update apps on your iPhone or iPad to resolve the issue. Please make sure to click on the words listed in blue because they will provide additional steps and information.

Take care

Reply

Answer 2

TinkerTots Author

Level 1

91 points

Jul 14, 2021 2:12 PM in response to chris_g1

Thanks for your input. However, none of your suggested fixes worked. However, I did take advantage of your step #6 (contact Apple support). After 2 long sessions with a helpful Apple technician spread across two days, we resolved the issue but we were both (tech & I) clueless as to what really fixed it. We tried numerous tiny steps (none of which fixed it) and gradually escalated to the biggest step (reset/restore of my iPad). Initially, this big step appeared to fail. One day later (for no apparent reason), suddenly I could re-download Apple Arcade game apps again. Go figure cause I certainly cannot figure out what fixed the problem.

Reply

Cannot re-download Apple Arcade game app

Similar questions