500 internal server error

Hello,


Just bought an early 2015 MacBook Pro Retina used online. When it arrived it had Yosemite installed. I go to the app store to update to big sur or any other OS above Yosemite and then I receive the "500 internal server error." I followed 5 different possible methods to fix this online and none of them have worked. Reached out to the seller and he confirmed the MacBook has been removed from his Apple ID. I also tried creating a new Apple ID to see if that would change things and it hasn't. Finally, I tried my own factory reset to no avail. Please help, thanks.


mcuv

MacBook Pro 13″, OS X 10.10

Posted on Jul 7, 2021 5:34 PM

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Question marked as Top-ranking reply

Posted on Jul 7, 2021 6:42 PM

I have been seeing a lot of users reporting the "500 internal server error" recently, but I'm not sure what is going on as I have not had time to read any of the many threads on these forums. You may want to search the Apple forums for this issue as I have seen dozens of threads over the last two weeks.


In general you want to perform a clean install of the OS by first erasing the whole physical drive before installing the OS whenever you acquire a used computer. I would do this even if the previous owner has already done it just to be 100% sure it is done correctly. I suggest booting into Internet Recovery Mode using Command + Option + R to boot to the online macOS installer. What macOS installer you get with this key combination will depend on the highest OS previously installed and whether Apple will boot to any installer other than the oldest one which shipped with the Mac.


Make sure to launch Disk Utility after booting into Internet Recovery Mode so you can erase the whole physical drive. How you do this depends on which version of the macOS installer you get. If you boot to the macOS 10.13+ installer, then you will need to first click on "View" within Disk Utility and select "Show All Devices" so that the physical drive appears on the left pane of Disk Utility as recent versions of macOS now hide the physical drives from view by default. For macOS 10.13+ erase the physical drive which should be called something like "Apple SSD ...." as GUID partition and APFS top option. If using a macOS 10.11 or 10.12 installer erase the physical drive as GUID partition and MacOS Extended (Journaled). If you are booting to a macOS 10.6 to 10.10 installer, then you will need to partition and format the physical drive using the instructions in this article:

https://www.owcdigital.com/assets/support/support-formatting-and-migration/Mac_Formatting_6-10.pdf


If you can download the macOS installer while booted into macOS, then you can create a bootable macOS USB installer using the instructions in this Apple article (which also includes links to the various macOS installer downloads):

https://support.apple.com/en-us/HT201372

1 reply
Question marked as Top-ranking reply

Jul 7, 2021 6:42 PM in response to mcuv

I have been seeing a lot of users reporting the "500 internal server error" recently, but I'm not sure what is going on as I have not had time to read any of the many threads on these forums. You may want to search the Apple forums for this issue as I have seen dozens of threads over the last two weeks.


In general you want to perform a clean install of the OS by first erasing the whole physical drive before installing the OS whenever you acquire a used computer. I would do this even if the previous owner has already done it just to be 100% sure it is done correctly. I suggest booting into Internet Recovery Mode using Command + Option + R to boot to the online macOS installer. What macOS installer you get with this key combination will depend on the highest OS previously installed and whether Apple will boot to any installer other than the oldest one which shipped with the Mac.


Make sure to launch Disk Utility after booting into Internet Recovery Mode so you can erase the whole physical drive. How you do this depends on which version of the macOS installer you get. If you boot to the macOS 10.13+ installer, then you will need to first click on "View" within Disk Utility and select "Show All Devices" so that the physical drive appears on the left pane of Disk Utility as recent versions of macOS now hide the physical drives from view by default. For macOS 10.13+ erase the physical drive which should be called something like "Apple SSD ...." as GUID partition and APFS top option. If using a macOS 10.11 or 10.12 installer erase the physical drive as GUID partition and MacOS Extended (Journaled). If you are booting to a macOS 10.6 to 10.10 installer, then you will need to partition and format the physical drive using the instructions in this article:

https://www.owcdigital.com/assets/support/support-formatting-and-migration/Mac_Formatting_6-10.pdf


If you can download the macOS installer while booted into macOS, then you can create a bootable macOS USB installer using the instructions in this Apple article (which also includes links to the various macOS installer downloads):

https://support.apple.com/en-us/HT201372

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500 internal server error

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