Locked out of Apple account

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Level 1

4 points

Locked out of Apple account

So recently I tried updating one of my apps and it will not allow me to because it said my account has been locked for security reasons, which are unknown to me. I’ve tried having it emailed to my email my Apple username is connected through, no email. I’ve checked and the email is correct. Tried getting through using my birthday, which I’ve entered multiple times and it says the birthday is incorrect. I’ve tried my security question, also says is incorrect. I’ve never had this issue before and I’ve had the same phone for 2 years now. Nothing has been changed and it’s super frustrating. Any suggestions on what I can do?

iPhone 11, iOS 14

Posted on Jul 7, 2021 7:01 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,627 points

Jul 7, 2021 7:34 PM in response to Stuvs

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

If necessary, try Twitter

https://twitter.com/AppleSupport.

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.

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Locked out of Apple account

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