No order acknowledgement email

Hello and welcome to Apple Support Communities, EmmaSelem.

If we understand your post correctly, you're trying to confirm an order you placed online. We’d like to help.

Be sure to check your spam or junk folders for your order confirmation email. You can also check the status of your order here:

Find your order

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities.

It is beginning to look as though Apple did not receive your order, although it's difficult to be certain. There's not much that can go wrong with placing an order: you submit the order, they receive it and acknowledge it. Did you supply the correct email address for the acknowledgement?

It's more probable that having received your order, they then inform you that there's a delay to fulfilling your order, but at least you would have heard from them.

Are you sure you completed the ordering process and that you did not ignore any warnings that your order could not be completed? Beyond that, if Apple haven't received an order from you, there's no practical way to tell you that you haven't placed an order.

Possibly, your only option now is wait a few days more, to see whether your bank account is debited.