Ive set new app specific password. when I go to Fix Problem on laptop the "enter passowrd" field is not there

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Level 1

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Ive set new app specific password. when I go to Fix Problem on laptop the "enter passowrd" field is not there

I 'm not good at IT so help please!

I'm using a Toshiba laptop and NOT A MAC.

I want to use the Mail app o(the blue envelope)n my laptop to pick up mail from iCloud and Sky but am told that my settings are out of date. It says the same for my iCloud mail too.

I've gone to my Apple ID page and set up an app specific password but when I go back to the laptop field to "Fix account" the screen goes black with fields and instantly goes white then disappears.

How do I ( in "Janet & John language") solve my problems please.

Thanks in anticipation

Windows, Windows 6

Posted on Jul 10, 2021 3:56 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,543 points

Jul 10, 2021 7:22 AM in response to Keltis 59

Since you now have the app specific password, try quitting the Mail application, and reopen it to see if it will bring up the error message again so you can fix the settings. If necessary, delete the account(s), quit/reopen Mail, and the set the accounts up again using the app specific password.

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Answer 2

Keltis 59 Author

Level 1

12 points

Jul 28, 2021 8:01 AM in response to Eric Root

Eric thanks for your reply which I found in junk mail! I can receive mail from iCloud and Sky/Yahoo on my iPad and iPhone and am wary that inserting new passwords into the Mail app on laptop might foil that up?

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Answer 3

Eric Root

Level 10

684,543 points

Jul 29, 2021 8:30 AM in response to Keltis 59

You are welcome. It you try the new password and it doesn't work, you can always revert to the password you have been using, which should be your Apple ID password for the iCloud address.

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Ive set new app specific password. when I go to Fix Problem on laptop the "enter passowrd" field is not there

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