Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Keltis 59 Author

Level 1

12 points

Ive set new app specific password. when I go to Fix Problem on laptop the "enter passowrd" field is not there

I 'm not good at IT so help please!

I'm using a Toshiba laptop and NOT A MAC.

I want to use the Mail app o(the blue envelope)n my laptop to pick up mail from iCloud and Sky but am told that my settings are out of date. It says the same for my iCloud mail too.

I've gone to my Apple ID page and set up an app specific password but when I go back to the laptop field to "Fix account" the screen goes black with fields and instantly goes white then disappears.

How do I ( in "Janet & John language") solve my problems please.

Thanks in anticipation

Windows, Windows 6

Posted on Jul 10, 2021 3:56 AM

Top-ranking reply

Eric Root

Level 10

684,657 points

Posted on Jul 10, 2021 7:22 AM

Since you now have the app specific password, try quitting the Mail application, and reopen it to see if it will bring up the error message again so you can fix the settings. If necessary, delete the account(s), quit/reopen Mail, and the set the accounts up again using the app specific password.

View in context

Ive set new app specific password. when I go to Fix Problem on laptop the "enter passowrd" field is not there

Similar questions