Just installed Samsung 4K TV, Bose Soundbar (optical) and Apple TV 4K (using 4K HDMI) in new home. While watching streaming apps on ATV4K the sound cuts out for 3-4 minutes and then comes back. It's more prevalent on Peacock app, but happens with all of them. This is happening on another system (exact same set up) on the patio as well. Any thoughts on how to fix this?
I am experiencing the same issue which everyone else has described. AppleTV 4K attached to 2021 Samsung Q80 with Samsung Sound Bar and sound drops out when viewing.
I contacted Apple Support today and they informed me that this is a known issue and Apple Engineers are working on the problem and it will be rectified in a future software update.
The temporary workaround (as has been suggested earlier) is to Change Audio Format to Digital 5.1 on the AppleTV 4K.
I tried this solution, and my sound drop out issues have been resolved. I guess it is just a matter of waiting for the fix to be implemented.
Finally, Samsung had made some modification regarding the HDMI factory settings.
Didn’t work
After the last version of everything, from Apple and Samsung, problem is always the same.
No real solution.
I am having the same exact issue. ATV4k —>Samsung Atmos Soundbar—>TV ARC constantly drops audio. Lately dropping the video feed as well for 15-30 seconds. Not sure my options tried every fox, may just return the ATV
I have the same problem as everyone else. I have a Vizio and a 3 week old 4K hdr Apple TV. Sound goes out and no matter all of the suggestions, nothing works. Just called apple and they could not fix it. Changed my hdmi cables and factory reset and the problem comes right back. I just want it to work.
I give up. No love from Apple, so have removed the Apple TV and now using apps included with the Samsung TV smart hub. No more sound gaps and one less device to worry about. Very disappointed that Apple has not dealt with this longstanding problem.
This is ridiculous for such an expensive set up. I have the 2021 Samsung QN90A and the Sonos sound bar running on optical (waiting for the new arc in January), and I have to keep backing out of video content over and over just to get sound.
Apple, can you please work with Samsung to get this working?? We need you two to talk to each other to resolve this issue.
This is not a “user” issue. This is an Apple issue. It’s not the cables.. it’s not a setting.. it’s either **** hardware or **** software from Apple. We’ve all been bamboozled. I’m about 1 day away from getting rid of about 15 different apple devices and starting over with a different brand. We get locked in to this Apple environment and when something doesn’t work right it screws up the whole system. Apple should stop focusing on making Tv shows and focus on making their device work properly so you can even watch the shows
Went through all the steps with apple support and followed the steps provided here. Clearly apple messed this up because I have 2 other older Apple TV’s in the house and they work. apples brilliant solution send it for repair which will cost $170 which is the same god **** price as the new one. I mean the crookedness is out of hand.
I’ll have to try the nitrate but what’s the point of having an auto format feature that has a hard time knowing which format to switch to?
$180 we spend on a streaming device that Google and Roku make for $50, we pay for the service. Hope they actually read their own forums and stop gouging everyone to either buy a new item or fix it for the same price as the new item.
Thank you again! I’ll change the bit rate see what happens.
If Apple doesn't notice this problem and responds all this talk is pretty worthless. Hopefully with as many posts someone from the mothership is paying attention. Between this sound problem and the out of sync between audio and video I'm pretty much done with this device. I replaced it with my old roku which has another host of problems. I think fire stick is my next try I have a free Chromecast that loses network connectivity regularly and I have to reboot it. All these devices are garbage.
15.3 did not fix the issue. I'm done. Tried everything, as it seems the smarter posters have. Downgraded settings are completely unacceptable to me.
Setup: Samsung Q80 (2021) - Apple TV 4K - Sonos ARC + SL pair
how do you lower the bitrate? Is it lowered on the Apple TV 4K? If so, how? Willing to try for now. Eventhough it mostly works fine for me, there are times using Netflix where I have to back out of the movie and restart a few times before sound kicks in.
samsung qn90a and Bose 900 sound bar w/ Bass 700 module.
My sound cuts out occasionally too. My AVR supports Dolby ATMOS, so changing the audio to stereo kind of defeats the purpose of ATMOS support on the Apple 4K TV. For reference, other devices work without sound cutting out through the same cables and equipment using ATMOS.
I have other issues with the Apple device too, I think they need more work on their software.
Yeah, Ive tried a couple known good ATMOS/Dolby Vision cables. All 4K certified. I have issues with the Apple and the HDMI handshake to support Dolby Vision also. I only get 4K UHD. Again, all ports, cables, devices known good and working with other devices. The Apple product is the only device having these issues. The handshake problem is between the TV and the Apple product, not the AVR as I have plugged the Apple into the TV directly.
Did you ever fix this? I see the same issue with my Samsung 4K 2021 plus sound bar… have had this since I bought the TV
Unfortunately sound bar (Sonos Arc) only has one HDMI port. So not really an option for me.
Losing Sound From Apple TV 4K
