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Neimacusee Author

Level 1

4 points

iMac frozen

new iMac will not startup. Or starts up and mouse is frozen, won’t take password and unable to do a restart

Posted on Jul 11, 2021 12:32 PM

Top-ranking reply

Old Toad

Level 10

210,615 points

Posted on Jul 11, 2021 3:34 PM

Connect the keyboard with its charging cable and boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and check again.

NOTE: Safe Mode boot can take up to nearly twice as long as a normal boot as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

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iMac frozen

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